Please read carefully to familiarize yourself with our procedures.

  • DEPOSIT
    A 50% Non-Refundable deposit is needed within two days from the date that you accepted the quote to confirm booking.

  • BALANCE PAYMENT
    – The Balance payment needs to be paid two weeks before the event date
    – No items will be delivered without the payment reflecting in our bank account.
    – Only EFT payments or cash will be accepted.
    – Please add 5% if you deposit cash into our account.
    – If you make international payments please add any transfer fees to your payment.

  • CANCELLATION
    If any order is cancelled within 30 days or less of the event date the client will be liable for the full amount of the order.

  • REFUNDABLE DAMAGE DEPOSIT
    A refundable damage deposit is payable and will be refunded when goods are returned in the same condition in which you received it. Refunds are made within 7 days from which we receive your banking details after the event.  We will provide you with the replacement price of each item beforehand in case of any of the products that is damaged beyond repair. 

  • PRODUCT PRICES
    Product prices listed on our catalogue does not include delivery fees and will be added to your quote.

  • DELIVERY & COLLECTION
    – Normal delivery times are between 9:00am and 4:00pm from Monday to Friday. This   may change if our furniture is used under a tent or at some venues.
    – Weekend and after hours deliveries & collections can be arranged but an after-hours surcharge will be added.
    – Delivery fee does not include setting up or placing furniture according to a floor pan.
    – We will deliver and drop off at one location and pick up again from one location.
    – Upper level or Lower level deliveries involving stairs or lifts will be at an additional cost.
    – All deliveries will be done on the agreed date, during working hours except if otherwise arranged. If you have a specific time frame, then this can incur additional costs. Deliveries are scheduled according to areas and will be done accordingly.
    – We reserve the right to modify the scheduled delivery or collection dates and times to accommodate our operational needs. However, any changes will always be made in advance and will occur prior to the event date. We will notify you of any adjustments as soon as possible to ensure minimal disruption.
    – Please note that when our furniture is used under a tent, we are required to collect it the following day. This is to prevent any potential damage due to weather conditions, or other environmental factors that can affect the quality and condition of our items.
    An additional surcharge will apply if the collection falls on a Saturday, Sunday or Public Holiday.

  • PLACING & MOVING FURNITURE
    Placing and moving furniture according to a floor plan will incur extra costs and this must be booked ahead of time.

  • ADDITIONAL DAYS
    If furniture is needed prior to the event date for setup, rehearsal dinners or any other reason, this needs to be indicated when making the booking. This might incur additional costs if we have to deliver one or more days prior to the specified event date.

  • OWNERSHIP
    All furniture and other items hired from YNOT, remains the property of YNOT , any lost or stolen or damaged items will be charged for at the full replacement cost and will be to the client’s account.

  • CLIENT RESPOSIBILITY
    – All hired items will be in the care of the customer from delivery until collection and he/she will be responsible to take care of the furniture as agreed to. The client will be liable for any damages that occurred during this time.
    – No furniture can be used on any wet surface or in any area that will allow for water damage. All items need to be stored in a safe and dry place before and after the event. All items to be stored under cover overnight to prevent any water damage.

  • YNOT LIABILITY
    YNOT hire or any director or personnel from YNOT will not be held responsible or liable for any death or injury or damage to any property or person because of any item hired from YNOT.